William Dean provide three different types of support contracts.
This allows customers to use our services for site visits in much the same way as a plumber or electrician, to either fix a fault,
install hardware or software, or any other 'one off' IT related issue.
Time is charged by the hour at a premium rate.
Telephone and Remote Connection support is not available under this option.
Pre-Paid allows the customer to buy a block of time 'up front'. The larger the amount, the lower the hourly rate.
This time can be used for site visits, telephone support, or remote support where one of our engineers connects to the customers network to resolve issues.
This can lead to considerable savings as all site visits are charged at a minimum one hour, while remote support is charged in 15 minute blocks.
Customers can also have their servers set up to post health reports back to WDC allowing us to fix issues before they become problems.
Hours purchased only expire if not used for three years.
This option is only offered to customers who have have a Pre-Paid contract for two years or more.
A monthly average of usage is negotiated and a direct debit is set up at a preferential hourly rate.