William Dean Consultancy Ltd.

- This allows customers to use our services for site visits in much the same way as a plumber or electrician, to either fix a fault, install hardware or software, or any other 'one off' IT related issue.
- Time is charged by the hour at a premium rate.
- Telephone and Remote Connection support is not available under this option.
- Pre-Paid allows the customer to buy a block of time 'up front'. The larger the amount, the lower the hourly rate.
- This time can be used for site visits, telephone support, or remote support where one of our engineers connects to the customers network to resolve issues.
- This can lead to considerable savings as all site visits are charged at a minimum one hour, while remote support is charged in 15 minute blocks.
- Customers can also have their servers set up to post health reports back to WDC allowing us to fix issues before they become problems.
- Hours purchased only expire if not used for three years.
- This option is only offered to customers who have have a Pre-Paid contract for two years or more.
- A monthly average of usage is negotiated and a direct debit is set up at a preferential hourly rate.

William Dean Consultancy ltd.

Making IT Work since 1985

01635 884170